Cancellation and Lateness Policies

//Cancellation and Lateness Policies
Cancellation and Lateness Policies2017-09-13T12:21:03+00:00

Cancellation Policy

We strive to accommodate the appointment needs of our patients, and make every effort to keep on time for appointments scheduled. Your child’s appointment time in this office is reserved exclusively for their treatment.

If their appointment time becomes inconvenient for you, we are always happy to change it if you provide us with two-business days (48 hours) notice. This allows us to schedule in a patient who may be in urgent need of our care. Failure to provide us with 48 hours advance notice or failure to appear for a scheduled appointment will result in a cancellation or no show fee.

1st missed appointment: If an appointment is missed or canceled within the 48-hour window, a $75 no show fee will be billed to your account. This no show fee must be paid before scheduling your next appointment.

2nd missed appointment: If a second appointment is missed or canceled within the 48-hour window, another $75 no show fee will be billed to your account. In order to schedule a future appointment with our doctor, a deposit of 100% of the cost of that appointment treatment must be made. If the patient does not show up to the appointment, the deposit is non-refundable.

After a third “no show”, it will be at our discretion if a patient will be released from the practice. If released from the practice, we will provide treatment 30 days on an emergency basis only to give you an opportunity to find another dental office.

It is understandable that sometimes cancellations cannot be helped due to illness or emergency and we will take all valid circumstances into account.

Lateness Policy

When we reserve time for your child, we require all of that time to provide them with the best quality work possible. When you are late it decreases our ability to accomplish this. If you are late, we may not be able to complete the entire treatment. If you arrive more than 10 minutes late, your appointment may be rescheduled in order to meet the needs of those who are on time for their pre-reserved visit. If this happens it will be considered a missed appointment and appropriate no show fee will be applied to your account.